Shipping Policy

Welcome to our shipping and delivery information page. This policy outlines the procedures, expectations, and responsibilities regarding the shipment of your orders. Our goal is to provide you with clarity and confidence when you place an order with us, ensuring that you understand every step of the journey from our warehouse to your designated event or venue.

Order Processing and Fulfillment

Once you have completed your purchase, our team immediately begins the fulfillment process. All orders are subject to verification and approval before they are released for shipping. During this initial phase, we carefully check product availability, confirm the accuracy of your chosen items, and prepare your package with the utmost attention to detail. This ensures that every piece of décor meets our quality standards before it leaves our facility. While we strive to process all orders promptly, the nature of our products—particularly those that are handmade, customized, or in high demand—may require additional handling time. We will always notify you if any delays occur during this preparation stage.

Shipping Carriers and Delivery Networks

We partner with a select network of established, reputable shipping carriers to ensure your order arrives safely and on schedule. Depending on the destination, the size of the package, and the service level chosen at checkout, your order may be handed off to a national courier, a regional delivery service, or a last-mile carrier that specializes in final delivery to residential or commercial addresses. All carriers are carefully vetted for their reliability, tracking capabilities, and handling standards. We reserve the right to choose the most appropriate carrier for your specific order, balancing efficiency with security. In all cases, we provide you with the necessary tools to monitor your shipment’s progress through our integrated tracking system.

Tracking Your Shipment

Transparency is a cornerstone of our service. As soon as your order is dispatched from our warehouse, you will receive a confirmation containing a unique tracking number or reference code. This identifier allows you to monitor the real-time status of your package as it moves through the carrier’s network. You can use this tracking information to anticipate the arrival of your goods, coordinate with your venue or event planner, and ensure someone is available to receive the delivery. Please be aware that tracking data is provided directly by the carrier, and while we update this information regularly, occasional system delays or technical issues may cause temporary gaps in the tracking timeline. We encourage you to check the tracking link frequently for the most current updates.

Delivery Attempts and Signature Requirements

Most shipments will require a signature upon delivery to ensure the security of your investment. This is particularly important for larger orders or high-value items. If you are unavailable at the time of the first delivery attempt, the carrier will typically leave a notice or attempt to redeliver on the next business day. Some carriers may also offer the option to reschedule the delivery or hold the package at a local depot for your convenience. We strongly recommend that you provide a delivery address where someone will be present during standard business hours. If you anticipate being away, we suggest using a commercial address, a trusted neighbor, or a local pickup point to avoid missed deliveries and potential return-to-sender fees.

International and Remote Destination Shipping

For orders destined outside of our primary operating regions, please be aware that additional transit times, customs clearance procedures, and local handling fees may apply. While we make every effort to streamline the international shipping process, we have no control over the policies of foreign customs authorities, which may occasionally inspect packages, impose duties, or cause unforeseen delays. It is your responsibility to familiarize yourself with any local import regulations or restrictions that may apply to your order. We will provide all necessary documentation to assist with customs clearance, but we cannot be held liable for any duties, taxes, or brokerage fees levied by the destination country, nor for any delays caused by customs processing.

Changes to Delivery Address

Accuracy of your shipping address is critical. We ask that you double-check your provided shipping details at checkout. If you need to modify the delivery address after your order has been placed, you must contact our support team as soon as possible. While we will do our best to accommodate address changes, we cannot guarantee that we can intercept the package once it has been handed over to the carrier. Any additional shipping costs incurred due to address corrections, rerouting, or reshipment due to incorrect information provided by the customer will be your responsibility.

Lost, Damaged, or Delayed Shipments

Although we take extensive precautions to protect your order, we understand that issues can occasionally occur during transit. In the event that your package is damaged upon arrival, we ask that you document the condition of the box and its contents immediately. Please retain all original packaging materials, as they are essential for any inspection or claim process. For lost or significantly delayed shipments, we will work directly with the carrier to initiate a trace or investigation. Our commitment is to resolve such situations as fairly and quickly as possible, keeping you informed at every stage of the inquiry. Please remember that delivery timeframes provided during checkout are estimates and not guaranteed, as they are subject to variables beyond our control, including weather events, peak seasonal volumes, and carrier operational disruptions.

Split Shipments

Depending on the size and composition of your order, we may opt to ship items in multiple packages or through different carriers. This is done to ensure that you receive your items as quickly as possible, even if some products are sourced from different fulfillment centers. If your order is split, you will receive separate tracking numbers for each package. Please do not be alarmed if one part of your order arrives before another; this is a standard practice to optimize delivery speed and inventory availability.

Final Acceptance and Customer Responsibility

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this shipping policy. You accept that delivery estimates are provided in good faith but are not absolute guarantees. You also acknowledge that it is your duty to provide a safe, accessible, and accurate delivery location. We are not responsible for theft or damage after a carrier has confirmed successful delivery to your specified address. Should you have any questions about our shipping procedures or the status of your current order, we invite you to refer to our frequently asked questions page or reach out through our established customer service channels for prompt assistance.

We value your trust and look forward to serving your wedding and event décor needs with professionalism and care. Safe travels to your new décor!